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FAQ

Q1: Do I need to register to upload a video?

A1: Yes, please.

 

Q2: My TV Provider Is Not Listed. Why Not?

A2: We are currently working on adding more providers. Please check back frequently to see if your provider has been added.

 

A3: The Episode I Am Looking For Is No Longer Available. Why?

A3: Our video content is constantly being updated, and sometimes we have to remove a video due to contractual restrictions.

 

Q4: Where Can I Watch Videos On Your Website? Do I Have To Be At Home?

A4: No, videos can be viewed if you’re traveling internationally.

 

Q5: Why Do I Need To Sign In To Watch Some Video Content?

A5: Viewers who verify their subscription to a TV provider get access to a deeper catalog of video content, including more full episodes, and full movies. If you cannot log in because your TV provider is not currently supported, you will still have a lot of video to watch.

 

Q6: How Often Is New Video Added To The Website?

A6: New episodes, movies, and clips are generally added every day.

 

Q7: Do I Need To Download Or Install Any Special Software To Watch The Videos?

A7: You do not need to download or install any programs.

 

Q8: When I Try To Watch A Video, The Player Either Is Blank Or Won't Play. How Do I Fix This?

A8: Unfortunately, there can be many reasons why videos will not play, but we've found the most common reasons are:

  • Flash is out of date, installed incorrectly, or not installed at all
  • Browser is out of date
  • Ad Blocking software has been enabled that is blocking the video from playing
  • Very rarely, the server that streams the video may be down

If you have experienced any of these, fortunately there are very easy fixes for most problems:

 

Step 1. To check to see if it is a flash problem please go to: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html. From here you will be able to check to see if flash is installed, if it is out of date and where to download the newest version. Once you have completed the steps you can revisit this page to check once again if flash is now working. If it is, you should be able to start viewing videos on myLifetime. If it is not still, you will see a box that lists some basic information about your computer set up. This includes flash version, operating system info and browser type. Please take a picture or copy and paste this info when you submit a ticket for further help. This will help us isolate the problem.

 

Step 2. Be sure to download the newest browser. you can find the most common new browsers here:

 

Step 3. Please make sure to either turn off ad-blocking software or to "white list" history.com in your approved server list.

 

Step 4. If none of the above steps have worked, it is very likely that the server is experiencing problems and will be resolved shortly. Please try back in 2-4 hours and we should be back up and running.

 

Q9: Can I Watch Videos If My TV Provider Isn’t Currently Supported?

A9: Yes! There are lots of full episodes, clips, movies, and more to watch - even if your provider isn't currently supported.

 

Q10: How Much Does It Cost To Watch The Premium Video Content?

A10: It's free. It doesn’t cost anything extra than your current TV provider subscription.

 

 

Q11: Is There A Limit To How Much Video I Can Watch On Your Website?

A11: There is no limit to the amount of video you can watch. You may run out of hours in the day.

 

Q12: Is The Programming On Your Website Available In HD?

A12: Most of our programming is available in HD format, but a few older series or movies created prior to HD becoming widely available may be shown in standard definition.

 

Q13: Can I Download The Videos On Your Website To Watch Later?

A13: No, the website is a streaming-only experience.

 

Q14: Can I Send Video Programming From Your Website To My Television Via AirPlay?

A14: Yes. If you have Apple TV, you can tap the AirPlay icon in the lower right corner of the video player to enable video to stream to your TV.

 

Q15: How do I publish a TV serial or music videos?

A15: Please contact to info@bongmedia.tv

 

Q16: Can I directly publish video without any approval or verification?

A16: No, our content monitoring team will review before publishing a video. You can only a video but it must be approved by Bong Media TV.

 

Q17: How long it will take to approve a video to publish?

A17: 1-2 working days

 

Q18: What kind of videos you do NOT approve or publish?

A18: Political, Against any religion, personal, adult content , violent  and anti-national.

 

 

 

 

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